This resulted in high levels of redundancy and inefficiency in its reporting and data-gathering efforts. The company’s sales organization also used over 10 different systems to track customer data. When Gerent conducted an audit of the company’s existing platforms, our team discovered that three different CRM systems had been implemented over time, including SAP Cloud for Customer (C4C), along with several “homegrown” CRM systems. The manufacturer asked Gerent for advice on how it might strengthen its front office operations. Its customer-facing technology was slow and outdated, often leaving the organization a woefully incomplete picture of its customers. The innovative technology that drove the firm’s success resided solely on the company’s production side. One of our clients, a globally recognized provider of elastomers, thermoplastics, and thermoplastic composites, was experiencing such operational-service dissonance when it approached Gerent for digital transformation support. Though it may sound like a contradiction, a company can create cutting-edge products while relying on outdated technology. This shift enhanced efficiency, drove productivity gains, and provided a 360° view of the customer. Sales Cloud also allowed the company’s salespeople to work within a single platform, rather than relying on a scattershot assortment of systems. Post-implementation, the company had the means to automate specific manual administrative tasks and develop a standardized and consistent sales process. The implementation gave the manufacturer access to Sales Cloud’s all-in-one CRM functionalities, sales process optimization features, and Qlik, a business intelligence tool. In short order, Gerent rolled out Sales Cloud. The client’s sales team spent too much time on administrative tasks and chasing down data, which hindered productivity. ![]() This resulted in high levels of redundancy and inefficiency during data collection and reporting with information so scattered, finding useful data - much less analyzing it - was nearly impossible. The company’s sales organization used over 10 different systems to track customer data. One of our clients, a globally recognized provider of elastomers, thermoplastics, and thermoplastic composites, struggled to make use of its outdated and fragmented customer service platform. Industry: Manufacturing (Sealing Solutions).Overview: A leading provider of elastomers, thermoplastics, and thermoplastic composites.They cleaned one of the module's windows using towels that they then also jettisoned and retrieved a final science experiment, a biological sample exposure package, located near the hatch to the Poisk airlock. ![]() The duo then moved to the opposite side of Zvezda to finish out their tasks for this spacewalk. The cosmonauts also captured high-resolution photography of the boom upon which a high-data antenna is mounted at the very aft end of the Zvezda service module. "Well, it hasn't been washed for quite some time," replied Petelin. "That could have made some good fries in it." "It looks like a dirty frying pan," said Prokopyev. The inspection comes almost 23 years after Zvezda was launched atop a Russian Proton rocket in July 2000. The deflectors shield the station from the plume of the module's engines. The two spacewalkers also photo documented the condition of the plume deflectors at the aft end of Zvezda service module for later analysis by Russian engineers on the ground. ![]() An outdated white, cylindrical communications device is seen floating away from the International Space Station after it was jettisoned by Russian cosmonauts Sergey Prokopyev and Dmitry Petelin during a spacewalk on June 22, 2023.
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